Shipping policy
Refund & Return Policy
We hope you enjoy the purchases you make from LuxuryPromo Inc. This Refund & Return Policy explains how LuxuryPromo Inc (“we”, “us”, or “our”) handles returns and refunds for orders placed through our Website.
Scope
This Policy applies to purchases made directly through our official channels and delivered within the United States. We primarily serve customers within the U.S.
Return Window
Unless otherwise indicated on the product page or at checkout, you may request a return within 30 calendar days from the date your order is marked as delivered.
Requests submitted outside this 30-day period may be rejected.
Conditions for Returns
To be eligible for a return and refund:
Items must be unused, unwashed, and in their original condition.
All original packaging, protective materials, labels, tags, and accessories, if any, must be included.
You must provide proof of purchase, such as an order confirmation or order number.
If returned items show signs of use, damage, missing packaging, or missing components, we may refuse the return or provide only a partial refund.
Contact Us Before Returning
We use different warehouses and logistics partners, so return addresses may not be the same for every order. Do not send any items back to our office address without prior confirmation.
Before returning any item, please contact our support team within the return period:
Email: info@luxurypromo.life
Phone: +1 (720) 319-8381
Please provide your name, order number, the item(s) you wish to return, and the reason for the return.
If your request is approved, we will provide the correct return warehouse address and any reference number or special instructions required.
Returns sent without approval or to the wrong address may not be processed or refunded.
Return Shipping Costs
If the return is due to our error, such as the wrong item being shipped or a confirmed product defect, we may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the evidence.
If the return is due to personal reasons, such as change of mind, preference, wrong size selected, or no longer needing the item, you are responsible for return shipping costs.
Original shipping fees are generally non-refundable.
Damaged or Defective Items
If your item arrives damaged or appears defective, please contact us within 7 calendar days of delivery.
Please provide your order number along with clear photos or videos showing the item, packaging, shipping label, and damage condition.
After review, we may offer a replacement, partial refund, or full refund depending on the situation.
Refund Process
Once your return is received and inspected, we will notify you whether your refund is approved or rejected.
Approved refunds will be issued to your original payment method only.
Please allow 7–14 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order on our Website.
Final Sale Items
Items marked as “Final Sale” or “Non-returnable” are not eligible for return or refund unless they arrive damaged, defective, or incorrect.
Contact Information
If you have any questions about this Refund & Return Policy or need assistance, please contact:
LuxuryPromo Inc
Address: 4410 Arapahoe Ave, Ste 216, Boulder, CO 80303, United States
Phone: +1 (720) 319-8381
Email: info@luxurypromo.life